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We marked the complaint as 'resolved' in our układ and appreciated the player's cooperation. The player from Poland requested a withdrawal less than two weeks prior jest to submitting this complaint. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. The player admitted his małżonek had her own account in the casino. Since they used each other's devices and payment methods several times, we had to reject the complaint.
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- The complaint has been reopened after we were contacted aby the player.
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We rejected the complaint because the player didn't respond to our messages and questions. The player from New Zealand had requested a withdrawal prior owo submitting this complaint. We advised the player owo be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint.
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